• contact@indoglobal.co.in

FAQs

We supply all our products in a tamper-proof packing thereby protecting from moisture and direct sunlight. We recommend that all the extracts are preserved in a dry and cool place and kept away from direct sun-light. Remaining or balance materials are recommended to be stored, preserved and handled with utmost care, hygiene and cleanliness. To have a better insight into the storage conditions please feel free to connect with us through a call or mail us directly at contact@indoglobal.co.in

We value your request and keen to help you. You can request a callback or connect with us through the contact form or mail us directly at contact@indoglobal.co.in

Generally we work to respond within 1 or 2 business days. However we will keep you informed of delays if any and will ensure to give you the proper response at the earliest. A phone call or mail from you would definitely help us understand your queries better for a proper response.

The lead time varies depending on the product, specifications and availability/stock. A phone call or mail from you would definitely help us understand your requirement better for a proper response. Generally we will keep our clients informed of the lead times over the business calls we mutually have.

We do support our clients with free-samples within the scope of our internal policy. Hence it would be great if you could connect with us through a call or mail us directly at contact@indoglobal.co.in

Generally we comply with the mutually accepted timelines for dispatch. The turnaround time for a given order depends on the ready availability of the botanical extract, stage of production or analysis of the product and also ready availability of the raw herb. We are keen to help you with faster turnaround time for which we need you give us your annual or 3- 6 month requirement. This helps us to invest in the right product at the right time. For better clarification you could connect with us through a call or mail us directly at contact@indoglobal.co.in

This will definitely help us schedule timely supplies for you and we do encourage this initiative from you. You can always reach out to us regarding your contract requirements over a call or mail us directly at contact@indoglobal.co.in